North Cardiff Medical Centre

Written by a patient

This surgery exists solely to make money for the partners. Patients are made to feel unwelcome. Phones are not answered and if you can get through every effort is made by unfriendly staff to prevent you from seeing a doctor. There is a big staff turnover. When you find a doctor that you feel you can trust they will have left by the next time you need to see them. I'm tempted to recommend staying away from this toxic practice but if they want constructive criticism I humbly suggest the following. Please answer the phones. Please make an effort to keep good staff. Please don't leave patients waiting too long in reception without any explanation. Please make an effort to improve patient outcomes maybe consider alternative methods of referral for urgent cases. Please review your policies and ethos. Please consider your patients.You are meant to be a 'caring' profession so please CARE.

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Written by a patient

I am new to the area and recently enrolled at this surgery. Unfortunately, it has not been a good experience. The receptionists seem a bit clueless and not very friendly. They lost my prescription and caused me quite a bit of hassle in terms of getting a new one issued. It's difficult to get an appointment and the two appointments I've had have been very late (one I had to wait 50 mins). I have seen two different doctors and neither left me feeling confident I had a plan of action in terms of treatment. I miss my old surgery!

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Written by a patient

I have had to wait around for ages after my appointment time, and my partner waited half an hour before asking the desk and it turned out they "forgot to book him in". My partner has also had repeat prescriptions going missing or they forgot to get it signed.

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